Step-by-Step Guide
1. Locate the Help Button:
On the left-hand side of your screen, you will see a navigation panel
At the bottom of this panel, there is a "Help" button with a question mark icon
2. Choose Your Support Option:
Clicking on the "Help" button will open a small menu with two options:
Knowledge Base: Clicking this will take you to our comprehensive Knowledge Base, where you can find articles and guides on using the Kira Learning platform and curriculum questions
Contact Support: Clicking this will open up the Kira Support Chat, which was built to help you find the answers you're looking for! This chat is powered by AI and sources through all relevant support content, and will also connect you directly to our support team when necessary.
If at any time you want to speak directly to a human, just ask!
Tips for Efficient Support
Check the Knowledge Base First: Many common questions and issues can be quickly resolved by referring to our Knowledge Base articles.
Provide Detailed Information: When contacting support, include as much detail as possible about your issue. This helps our team provide you with the most accurate and timely assistance