Troubleshooting & Support
Get help with common troubleshooting topics
14 articles
- How to Find Support in KiraLearn how to access the Kira Knowledge Base and contact support directly from the platform for quick assistance
- How to Enable Translations in KiraNeed Kira Learning in another language? Here’s a quick guide to help you set up automatic translations in the Kira platform.
- Video Settings: Playback Speed, Captions, and TranscriptsDid you know that you can customize how you watch Kira Videos? Review settings for playback speed, captions, and transcripts.
- Student Behavior Flagging in the AI CompanionLearn more about flagged behavior from the student AI companion and mandated reporting responsibilities and resources for teachers.
- How can students troubleshoot login issues in Kira Learning when encountering unresponsive or incorrect login pages?
Integrations
How to set up Integrations with Kira and your LMS
- Canvas Onboarding StepsThe purpose of this document is to describe the process that Canvas Admins need to follow to setup the Developer keys on Canvas to create the link to access Kira
- Schoology Onboarding StepsThe purpose of this document is to describe the process that Schoology Admins need to follow to set up the Application on Schoology to access the Kira platform
- Google Classroom Onboarding StepsThis article is to guide Google Workspace admins of a school/district on how to set up a web client with the correct configuration and permissions, and how to generate keys…
Product Release Notes
See past platform release announcements.
- January 2026 product releasesNew activities, AI help in the editor, and a refreshed student experience
- December 2025 product releasesRevision history, AI grading, and more!
- October 2025 product releasesCreate lessons with PDFs, custom themes, and more!
- September 2025 product releasesAI chat conversations, interactive videos, and more!
- August 2025 product releasesNew lesson creation, AI plagiarism detection, student dashboards and more!