Troubleshooting & Support
Get help with common troubleshooting topics
12 articles
- Student Device + Browser CompatibilitySetting up Kira is seamless! As a web-based platform, Kira only requires an internet connection and a modern web browser.
- How to Find Support in KiraLearn how to access the Kira Knowledge Base and contact support directly from the platform for quick assistance
- How to Enable Translations in KiraNeed Kira Learning in another language? Here’s a quick guide to help you set up automatic translations in the Kira platform.
- Video Settings: Playback Speed, Captions, and TranscriptsDid you know that you can customize how you watch Kira Videos? Review settings for playback speed, captions, and transcripts.
- How can students troubleshoot login issues in Kira Learning when encountering unresponsive or incorrect login pages?
- How can students resolve the perpetual spinning wheel issue on the Kira dashboardWe can help you troubleshoot!
- Toggle Between Student & Teacher ViewsUnderstand the Different Views in Kira Learning
Product Release Notes
See past platform release announcements.
- January 2026 product releasesNew activities, AI help in the editor, and a refreshed student experience
- December 2025 product releasesRevision history, AI grading, and more!
- October 2025 product releasesCreate lessons with PDFs, custom themes, and more!
- September 2025 product releasesAI chat conversations, interactive videos, and more!
- August 2025 product releasesNew lesson creation, AI plagiarism detection, student dashboards and more!