Learn how to access the Kira Learning Knowledge Base and contact support directly from the platform for quick assistance
Step-by-Step Guide
1. Locate the Help Button:
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- On the left-hand side of your screen, you will see a navigation panel
- At the bottom of this panel, there is a "Help" button with a question mark icon
2. Choose Your Support Option:
- Clicking on the "Help" button will open a small menu with two options:
- Knowledge Base: Clicking this will take you to our comprehensive Knowledge Base, where you can find articles and guides on using the Kira Learning platform and curriculum questions
- Contact Support: Clicking this will direct you to reach out directly to our support team at support@kira-learning.com for personalized assistance
3. Get Assistance:
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- Most questions can be answered using the Knowledge Base, which should be your first stop. If you can't find your answer there, contact support for urgent issues
Tips for Efficient Support
- Check the Knowledge Base First: Many common questions and issues can be quickly resolved by referring to our Knowledge Base articles.
- Provide Detailed Information: When contacting support, include as much detail as possible about your issue. This helps our team provide you with the most accurate and timely assistance